Privacy Policy

1. About Us

Creative Madrasi is a branding and design agency providing services including, but not limited to:

• Brand Identity Design
• Logo Design
• Packaging Design
• Product Listing Design
• Brand Strategy
• Creative Design Services

Business Name: Creative Madrasi
Business Type: Partnership Firm
Registered Address:
NO.110, Abdul Kalam 1st Street, Vasanthapuram Phase II, Srinivasapura, Kundrathur, Chennai – 600122, Tamil Nadu, India.

2. Information We Collect

When you submit an enquiry through our website, we may collect information including:

• Full Name
• Email Address
• Mobile Number
• Company Name
• Brand Name
• Website URL
• Budget
• Project Description
• Any additional information voluntarily shared by you

In addition, we may automatically collect certain technical information such as:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Pages Visited
• Session Duration
• Referral Sources
• Cookies and Similar Technologies

3. Why We Collect Your Information

We collect information only for legitimate business purposes, including:

• Responding to your enquiries
• Understanding your branding requirements
• Preparing quotations and proposals
• Communicating regarding projects
• Delivering our services
• Improving our website experience
• Analysing website performance
• Maintaining internal business records
• Preventing misuse or fraudulent activity

We do not use your information for unrelated purposes.

4. Marketing Communication

If you contact us through our website, we will communicate with you only regarding your enquiry, quotation, proposal, project or related business communication.

We do not send newsletters, promotional emails or marketing campaigns unless you specifically choose to receive them.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and understand website performance.

These technologies help us:

• Understand visitor behaviour
• Measure advertising performance
• Improve website usability
• Analyse traffic sources
• Enhance our marketing campaigns

Our website currently uses services such as:

• Google Analytics
• Google Tag Manager
• Meta Pixel
• Meta Conversion API
• Google Ads Conversion Tracking
• Microsoft Clarity

You may choose to disable cookies through your browser settings. However, some features of the website may not function as intended.

6. Third-Party Services

To operate our business efficiently, we may use trusted third-party platforms including but not limited to:

• Google Workspace
• Gmail
• WhatsApp Business
• Google Drive
• Canva
• Meta Platforms
• Instagram
• YouTube
• Razorpay (where applicable)

These services operate under their own privacy policies. We encourage you to review their policies separately.

7. How We Protect Your Information

Protecting your information is important to us.

We implement reasonable administrative, organisational and technical safeguards to protect personal information against unauthorised access, disclosure, alteration or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.

8. Who Can Access Your Information

Your information is accessible only to authorised team members who require it to perform their responsibilities.

This may include:

• Founder
• Sales Team
• Design Team

Every effort is made to ensure that your information is handled responsibly and only for legitimate business purposes.

We never sell, rent or trade your personal information to third parties.

9. Portfolio & Client Work

As a branding agency, showcasing completed work is an important part of demonstrating our capabilities.

Unless confidentiality has been mutually agreed upon in writing, Creative Madrasi may display completed logo designs, branding projects, packaging designs and related creative work in:

• Our Website
• Portfolio
• Social Media
• Presentations
• Marketing Material
• Case Studies

If a project is confidential or has not yet been launched, we will respect the agreed confidentiality period before publishing any work.

10. AI-Assisted Creative Workflow

Creative Madrasi may utilise industry-standard AI-assisted creative tools during various stages of research, ideation, visualization and production.

These tools assist our creative workflow by improving efficiency and exploration of ideas.

However, every final deliverable is reviewed, refined and approved by our design team before being shared with clients.

Our commitment remains focused on delivering original, thoughtful and high-quality creative work.

11. Data Retention

We retain enquiry and project-related information only for as long as necessary to:

• Provide our services
• Maintain business records
• Comply with applicable legal obligations
• Support ongoing client relationships

If you wish to have your information removed, you may contact us at any time, and we will process your request unless we are legally required to retain certain information.

12. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Request deletion of your information
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided below.

13. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

14. International Visitors

Although Creative Madrasi operates from India, our website may be accessed by visitors from different countries.

By using our website, you understand that your information may be processed and stored in India in accordance with this Privacy Policy.

15. External Links

Our website may contain links to third-party websites, social media platforms or external resources.

We are not responsible for the privacy practices, policies or content of those external websites.

We encourage users to review their respective privacy policies before sharing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Business practices
• Technology
• Legal requirements
• Services offered

The latest version will always be available on our website.

Your continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.

18. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Creative Madrasi
Email: write2creativemadrasi@gmail.com
Alternate Email: lokesh@creativemadrasi.in
Phone: +91 97917 50893
Website: https://creativemadrasi.in
Registered Office:
NO.110, Abdul Kalam 1st Street Vasanthapuram Phase II, Srinivasapura, Kundrathur, Chennai – 600122, Tamil Nadu, India